Access is described from the home’s door to the vehicle. Check both ends of the move.
“There is a lift” leaves several questions open: whether the furniture fits, how to reach it and the distance from the entrance to the vehicle. When preparing a move, describe the full route at both origin and destination. If you only know one end, state what information is missing about the other.
A record for each address
| Detail | What to record |
|---|---|
| Floor | Floor of the home and flights of stairs along the route |
| Lift | Measurements you can verify and access obstacles |
| Building entrance | Doors, steps and narrow passages |
| Outdoor route | Approximate distance and visible difficulties |
| Loading point | Planned location, awaiting confirmation with the company |
A photo can explain a stair turn or step better than “normal access”. Include available measurements when a piece is large. Do not claim that a sofa fits because someone else already carried one upstairs: its size, the turn and how it is carried may differ.
Distinguish verified measurements from estimates and things you still need to ask about.
What still needs confirmation
Check with the company whether loading and unloading are actually possible, what arrangements may be needed and who will handle them. Do not assume that a nearby parking space will be available on moving day or that any equipment can enter the building.
If you do not have the destination keys, ask someone who can check access for information. Keep these answers marked as pending in the description. A quote based on assumed conditions may need reviewing once the actual route is known; resolve this before fixing the move.